Does technology have a place in legal services? Let‘s find out

In this episode we speak to Marrickville Legal Centre in Sydney about their new chatbot called NALA and Legal Aid NSW about their new traffic offences guided pathway. Both are integrating these new online tools into their client intake processes. We hear why they developed their tools, which clients will benefit and how.

Timestamps:

• Interview with Marrickville Legal Centre starts at 1:57 mins
• Interview with Legal Aid NSW starts at 19:44 mins

Use links below to find out more about information discussed in this episode.

Marrickville Legal Centre – click on the chat box on their home page – www.mlc.org.au

Legal Aid NSW Traffic Offences guided pathway - https://traffic.guidedpathways.legalaid.nsw.gov.au/

Legal Aid NSW FineFixer NSW guided pathway – https://nsw.finefixer.org.au/

Financial Rights Legal Centre Motor Vehicle Accidents Problem Solver guided pathway - https://mva.financialrights.org.au/

LawAccess NSW – Do you have a legal problem in NSW web page? With all 9 NSW guided pathways - https://legalhelp.lawaccess.nsw.gov.au/

To speak to a human for free legal information and referrals contact LawAccess NSW on 1300 888 529, Monday to Friday, 9.00am to 5.00pm or use their live chat function on their web home page - https://www.lawaccess.nsw.gov.au/

 

You can listen to the other episodes in this technology series:

Episode 2 – FineFixer NSW 

Episode 3: Simple, smart separation - How amica can help (podbean.com)

 

Disclaimer: This podcast is a general guide to the law. You should not rely on it as legal advice. We recommend that you talk to a lawyer about any particular situation. The information is correct at the time of publishing but it may change. For more information, start with our team at LawAccess NSW via webchat at www.legalaid.nsw.gov.au or on 1300 888 529. 

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